bijli app Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data bijli app collects when you use our platform, how that data is processed and stored, who it may be shared with, and what rights you hold as a registered player in Bangladesh. We are committed to handling your information with transparency and care.
Privacy at a Glance
How bijli app Protects You
SSL Encryption
All data transmitted between your device and bijli app is protected by industry-standard SSL encryption. Your login credentials, payment details, and personal information are never sent in plain text.
No Data Selling
bijli app does not sell, rent, or trade your personal data to third-party marketers. Your information is used exclusively to operate and improve the bijli app platform and to comply with our legal obligations.
Player Control
You can request access to, correction of, or deletion of your personal data at any time by contacting our support team. Players also have the right to withdraw consent for non-essential data processing where consent is the legal basis.
Secure Storage
Personal data is stored on secured servers with access controls, regular security audits, and strict internal data access policies. Only authorised bijli app personnel with a legitimate need can access your records.
KYC Compliance
Identity verification documents submitted during the KYC process are handled with the highest level of security. Documents are used solely for age and identity verification and are not shared with unrelated third parties.
Marketing Opt-Out
Promotional communications from bijli app are opt-in. If you no longer wish to receive marketing emails or SMS messages, you may unsubscribe at any time via your account settings or by contacting support directly.
Section 1
Data We Collect
bijli app collects personal data that is necessary to provide you with a safe, legal, and enjoyable online gaming experience. We collect data through several channels: directly from you when you register or use our platform, automatically through your use of our website, and in some cases from third-party verification and payment providers. The categories of personal data we collect are described below.
1.1 Registration and Account Data
When you create a bijli app account via the bijli app Login registration process, we collect the following information:
- Full legal name
- Date of birth (to verify that you are 18 years of age or older)
- Valid email address
- Mobile phone number (used for account verification and SMS notifications)
- Preferred payment method (bKash number, Nagad number, Rocket number, or bank account details)
- Username and encrypted password
- Residential city or district within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna)
1.2 Identity Verification (KYC) Data
As part of our Know Your Customer process, we may collect copies of identity documents including your National Identity Card (NID), passport, or birth certificate. This data is used exclusively for age and identity verification purposes and is stored securely in accordance with our data retention policy.
1.3 Financial Transaction Data
bijli app records all financial transactions associated with your account, including deposit amounts, withdrawal requests, bonus credits, wager histories, and win/loss records. Payment method details — such as your bKash mobile number or Nagad wallet identifier — are stored to facilitate transactions and to comply with anti-money laundering obligations. We do not store full bank card numbers or sensitive authentication credentials for third-party payment services.
1.4 Device and Usage Data
When you access bijli app, our systems automatically collect certain technical information about your device and browsing behaviour, including:
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Pages visited, time spent on each page, and navigation paths
- Game sessions played, bet amounts, and game outcomes
- Referral source (how you arrived at bijli app)
- Session timestamps in Bangladesh Standard Time (BST, UTC+6)
1.5 Communications Data
If you contact bijli app support via email or live chat, we retain records of that correspondence. This includes support tickets, complaint submissions, and any attachments you provide. These records help us resolve disputes accurately and improve our customer service quality over time.
| Data Category | Examples | Purpose | Legal Basis |
|---|---|---|---|
| Registration Data | Name, email, phone, DOB | Account creation, age verification | Contract performance |
| KYC Documents | NID, passport copy | Identity & age verification | Legal obligation |
| Financial Data | Deposits, withdrawals, bet history | Transaction processing, AML | Legal obligation, contract |
| Device & Usage Data | IP address, browser, session logs | Fraud detection, platform improvement | Legitimate interest |
| Communications Data | Support emails, chat transcripts | Dispute resolution, service quality | Legitimate interest, contract |
| Marketing Preferences | Email opt-in status, promo history | Sending relevant promotions | Consent |
Section 2
How We Use Your Data
bijli app uses your personal data strictly for the purposes described in this Privacy Policy. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we process your data are set out below.
Account Management and Service Delivery
The core reason we hold your registration and account data is to provide you with access to the bijli app platform. This includes processing your bijli app Login, maintaining your account balance, crediting bonuses and promotional offers, settling bets, and communicating important account-related notifications to you.
Identity Verification and Fraud Prevention
bijli app is committed to preventing underage gambling and financial fraud. We use the personal data you provide — and in some cases data obtained from third-party verification partners — to confirm your identity, verify that you meet the 18+ age requirement, and detect any patterns of suspicious or fraudulent account activity. Where fraud is detected or reasonably suspected, we may suspend your account and share relevant data with appropriate authorities.
Payment Processing
Financial transaction data is processed to facilitate your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfer partners including Dutch-Bangla Bank, BRAC Bank, and City Bank. We retain transaction records as required to satisfy anti-money laundering obligations and to resolve any payment disputes that may arise.
Responsible Gaming Monitoring
bijli app uses account activity data — including deposit frequency, session duration, bet volume, and self-exclusion history — to monitor for signs of problem gambling. Where our systems or support team identify a player who may be at risk, we may proactively reach out to offer responsible gaming support resources. Visit our Responsible Gaming page for full details on the tools available.
Platform Improvement and Analytics
Aggregated, anonymised usage data helps bijli app improve the performance and user experience of the platform. Analytics data is reviewed internally to identify which games, features, and sports markets are most popular among Bangladesh players, and to guide decisions about new product launches and interface improvements. This analytics processing does not involve personally identifiable data.
Marketing Communications
With your explicit consent, bijli app may send you promotional emails or SMS messages about new games, seasonal offers (such as BPL cricket promotions or Eid bonus campaigns), and other bijli app platform updates. You may withdraw your marketing consent at any time by updating your communication preferences in your account settings or by contacting support.
Section 3
Data Sharing & Third Parties
bijli app does not share your personal data with third parties except in the limited, specific circumstances described in this section. All third-party recipients of your data are required to handle it in a manner consistent with this Privacy Policy and applicable data protection principles.
Payment Service Providers
To process your deposits and withdrawals, bijli app shares the minimum necessary financial and identity data with our payment partners, including bKash, Nagad, Rocket, and Upay. These providers operate their own privacy policies and are responsible for the security of data within their own systems. bijli app recommends that you review the privacy documentation of any payment provider you choose to use.
Identity Verification Partners
For KYC compliance purposes, bijli app may engage third-party identity verification services. These services receive copies of the documents you submit and return a verification result. They are contractually prohibited from retaining or using your documents for any purpose beyond the verification transaction.
Game Software Providers
Casino and slot game content on bijli app is supplied by third-party software providers including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, and Spribe. These providers may collect certain session and gameplay data directly within their game environments. Gameplay data collected by providers is governed by their own privacy policies and is used primarily for game integrity and RNG certification purposes.
Legal and Regulatory Disclosure
bijli app may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts when compelled to do so by a valid legal process, court order, or equivalent authority. In such cases, bijli app will disclose only the minimum data required to satisfy the legal obligation and will, where permitted, notify the affected player.
Business Transfers
In the event that bijli app undergoes a business restructuring, merger, or acquisition, your personal data may be transferred as part of the assets involved. You will be notified of any such transfer and the privacy terms applicable to your data in the successor entity before any change takes effect.
Section 5
Data Retention & Security
bijli app retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following retention principles apply across the different categories of data we hold.
Active Account Data
While your bijli app account is active, we retain all registration, financial, and activity data associated with it. This data is necessary for the ongoing delivery of our services and for responding to any account enquiries or disputes that may arise during the period of your membership.
Closed Account Data
Following voluntary or involuntary account closure, bijli app retains core identity and transaction records for a minimum period consistent with standard financial record-keeping and anti-money laundering requirements. After this retention period has elapsed, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
KYC Document Retention
Identity verification documents submitted during the KYC process are retained for the duration of your account membership and for a defined period after account closure. Once the applicable retention period has passed, document files are permanently and securely deleted from our systems.
Security Measures
bijli app implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- TLS/SSL encryption for all data in transit between your device and bijli app servers
- Encrypted storage for sensitive data fields including passwords and payment identifiers
- Role-based access controls limiting internal data access to authorised personnel only
- Regular security assessments and vulnerability testing of platform infrastructure
- Automated monitoring for unusual access patterns and potential data breach indicators
- Staff training on data protection responsibilities and incident response procedures
Section 6
Your Privacy Rights
As a bijli app player, you hold a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact our support team using the details provided in Section 7 of this Privacy Policy.
Right of Access
You have the right to request a copy of the personal data bijli app holds about you. We will respond to access requests within a reasonable timeframe. Where the volume of data is extensive, we may provide the information in structured stages rather than as a single document.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that certain data — such as your verified legal name or date of birth — cannot be amended without re-submission of identity verification documents.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. Please be aware that erasure requests may be declined where retention is required by law, such as for anti-money laundering record-keeping.
Right to Restrict Processing
In certain circumstances — for example, where you contest the accuracy of your data while a correction request is pending — you may request that bijli app temporarily restricts the processing of your personal data to storage only.
Right to Withdraw Consent
Where bijli app processes your data on the basis of your consent (primarily for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
Right to Lodge a Complaint
If you believe that bijli app has handled your personal data in a manner that violates your privacy rights, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so that we can attempt to resolve your concern directly and promptly.
Section 7
Contact & Data Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which bijli app processes your personal data, please contact our support team using the details below. We are committed to responding to all privacy enquiries in a timely and transparent manner.
Support Contact
Email: [email protected]
Response time: Within 2 business days for standard enquiries; within 5 business days for formal privacy requests.
Language of correspondence: English
Operating hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
Policy Updates
bijli app reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players by email or via a prominent notice on the bijli app platform before the change takes effect. The effective date at the top of this page will be updated to reflect the date of the most recent revision. We encourage you to review this page periodically to stay informed about how bijli app protects your data.
Last updated: 1 January 2026 • Version: 2026.1 • Contact: [email protected]
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