Responsible Gaming at bijli app

bijli app operates strictly as an adults-only platform. You must be 18 years of age or older to register an account, make a deposit, or participate in any form of gambling activity on bijli app. This policy is non-negotiable and is enforced across all product verticals, including cricket betting, slot games, and live casino tables.

Age Verification Process

Every new bijli app account is subject to an identity and age verification check as part of our Know Your Customer (KYC) process. You will be required to provide a valid government-issued identification document — such as your Bangladesh National Identity Card (NID), passport, or birth certificate — before withdrawals are processed or before your account reaches higher deposit thresholds. Any account where the holder is found to be under the age of 18 will be closed immediately, all funds returned (minus any bonus credits), and the matter escalated in accordance with our internal safeguarding procedures.

Protecting Minors

If you share a device with younger family members in your household in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh, we strongly encourage you to take the following precautions:

• Always log out of your bijli app account when you are not actively using the platform.
• Do not save your bijli app Login credentials in a shared browser or device keychain.
• Use device-level parental controls or content filters to restrict access to gambling websites.
• Keep deposit confirmation messages and account details private and away from minors.

For the vast majority of players, gambling on bijli app is a form of entertainment enjoyed alongside other leisure activities. However, for some individuals, gambling can develop into a pattern of behaviour that causes financial, emotional, or relational harm. Recognising the early warning signs is the first and most important step toward getting help.

Warning Signs to Watch For

The following behaviours may indicate that gambling is becoming a problem. If you regularly experience three or more of these, we strongly encourage you to use the self-assessment tools below and to contact our support team.

• Spending more money on gambling than you originally intended or can afford to lose.
• Feeling the need to gamble with increasing amounts of money to get the same level of excitement.
• Chasing losses — returning to gambling in an attempt to win back money you have already lost.
• Feeling restless, irritable, or anxious when attempting to cut down or stop gambling.
• Using gambling as a way to escape problems, relieve stress, or cope with negative emotions.
• Lying to family members, friends, or colleagues about the extent of your gambling activity.
• Borrowing money, selling personal possessions, or neglecting financial obligations to fund gambling.
• Gambling having a negative impact on your work, studies, or personal relationships.
• Making multiple unsuccessful attempts to control, cut back, or stop gambling altogether.

Self-Assessment

If you are unsure whether your gambling habits have become problematic, ask yourself the following questions honestly. If you answer "yes" to two or more, it may be time to activate one of the player protection tools available on bijli app, or to speak with a professional support service.

Self-exclusion is one of the most powerful responsible gaming tools available on bijli app. It allows you to voluntarily request that your account be blocked for a defined period — or permanently — preventing you from logging in, depositing funds, or placing any bets. bijli app treats all self-exclusion requests as urgent and processes them without delay.

How to Request Self-Exclusion

Self-exclusion can be requested through any of the following channels:

Self-Exclusion Durations

bijli app offers the following self-exclusion periods:

• 6 months — short-term exclusion for players who need a meaningful break.
• 1 year — medium-term exclusion with a structured re-evaluation period at the end.
• 5 years — long-term exclusion for players who require extended distance from gambling.
• Permanent / Lifetime — indefinite exclusion with no automatic reinstatement. Reversal of a permanent exclusion requires written request, a 6-month waiting period, and identity re-verification.

Setting a personal deposit limit is one of the simplest and most effective ways to manage your gambling budget on bijli app. Deposit limits allow you to define the maximum amount you are willing to fund your account with over a given time frame, helping you stay within your means and avoid spending beyond your entertainment budget.

Available Limit Types

How to Set a Deposit Limit

Navigate to your bijli app account settings and select the Responsible Gaming section. Enter your preferred limit in Bangladeshi Taka (৳) for your chosen time period and confirm. The new limit is applied immediately and will prevent any deposit that would cause your total deposits within the period to exceed the cap you have set — whether made via bKash, Nagad, Rocket, Upay, or bank transfer.

Why a 7-Day Cooling-Off Period Applies to Increases

The cooling-off period for limit increases is a deliberate responsible gaming measure. If a player in a difficult moment decides to raise their deposit cap, the 7-day delay provides a natural pause for reflection before the change takes effect. If, after 7 days, you still wish to increase the limit, the adjustment will be applied automatically. You can cancel the pending increase at any time during the 7-day window — and the cancellation takes effect immediately.

Time spent on a gambling platform is just as important to manage as money spent. bijli app provides several session and time-management tools designed to help you maintain awareness of how long you have been playing and to enforce natural breaks in your activity.

Session Duration Limits

You can set a maximum single-session duration from within your account settings. Once your session reaches the limit you have defined, the platform will display a full-screen notification and log you out automatically. This feature works across all game types available on bijli app, including cricket live betting, slot games, and live casino tables.

Reality Check Reminders

Enable reality check notifications to receive a pop-up reminder at regular intervals (every 30 minutes, 1 hour, or 2 hours — your choice) showing:

• Total time elapsed during the current session
• Net balance change since the session began (total wagered vs. total won)
• An option to continue or end the session

These reminders are designed to interrupt automatic or "zone-out" gambling patterns and reintroduce conscious decision-making into each gaming session.

Cooling-Off Periods

A cooling-off period is a short-term account suspension that differs from full self-exclusion. If you want to take a break — perhaps after a losing streak or during a particularly stressful period — you can apply a cooling-off period of:

• 24 hours
• 48 hours
• 1 week
• 2 weeks
• 4 weeks (1 month)
• 6 weeks

During a cooling-off period your account is suspended for deposits and betting, but your account data and withdrawal rights are fully preserved. Cooling-off periods cannot be shortened once applied — they must run their full course to be effective.

The table below provides a consolidated reference of all responsible gaming controls available to bijli app players. All tools are accessible from the Responsible Gaming section of your account settings. Support is available 24/7 via email if you require assistance activating any of these features.

bijli app continuously reviews and updates its responsible gaming toolkit. We are committed to introducing additional player protection features as best practices evolve and as the needs of our Bangladesh player community develop over time.

If you believe that gambling is becoming a problem for you — or for someone you care about — please reach out for help. You do not need to wait until a crisis point to seek support. Early conversations with a support service or with the bijli app team are always confidential and can make a significant difference.

Contact bijli app Responsible Gaming Support

Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. All enquiries are handled with strict confidentiality and without judgment.

• Email: [email protected] — use the subject line "Responsible Gaming Help"
• Live Chat: Available directly from the bijli app platform — look for the chat icon in your account dashboard
• Response Time: Responsible gaming requests are treated as high priority. We aim to respond within 1 hour during peak hours and within 4 hours overnight.

What to Expect When You Contact Us

When you reach out about a gambling concern, a trained support agent will:

• Listen without judgment and treat your enquiry with complete confidentiality
• Help you understand and activate any account protection tools that are relevant to your situation
• Process self-exclusion or cooling-off requests immediately if that is what you need
• Provide guidance on external professional support services if appropriate
• Follow up to ensure that any protective measures applied are working as expected

Helping a Friend or Family Member

If you are concerned about the gambling habits of a family member or friend — whether they live in Dhaka, Chittagong, Khulna, Rajshahi, Sylhet, or elsewhere in Bangladesh — here are some constructive steps you can take:

• Approach the conversation with empathy rather than accusation. Gambling problems often stem from stress, anxiety, or financial pressure, and the person may already feel significant shame.
• Focus on specific behaviours and their impact ("I've noticed you seem stressed after spending money on betting") rather than making broad character judgements.
• Encourage them to use the self-assessment tool on this page and to contact bijli app support if their account is involved.
• Offer to sit with them while they contact a support service — sometimes the first step is the hardest and having company makes it easier.
• Look after your own wellbeing too. Supporting someone with a gambling problem can be emotionally draining; consider speaking to a counsellor yourself if needed.